Refund & Cancellation Policy

Last updated: [9/22/2025]

At Muskan Enterprises (www.muskanenterprises.store), we value your satisfaction and aim to provide a smooth and transparent shopping experience. Please read our Refund and Cancellation Policy carefully before placing your order.

Order Cancellation

  • Once an order is placed and payment is successfully made, customers cannot cancel the order themselves via the website.

  • However, you can request cancellation by contacting our Customer Care team as soon as possible after placing the order, quoting your Order Number.

  • If the order has not yet been processed or shipped, we will cancel it and initiate a full refund within 7 working days to your original method of payment.

Cancellation Before Shipment

If your order has not been shipped, and you request a cancellation:

  • You are eligible for a 100% refund.

  • The refund will be initiated within 7 working days from the date of cancellation confirmation.

Cancellation After Shipment

If the product has already been shipped but not yet delivered:

  • You can still cancel your order by refusing delivery or returning the package to us within 15 days of delivery.

  • Once we receive the returned product and complete an inspection, a full refund will be issued within 7 working days.

Return Policy

We follow a 15-Day Easy Returns Policy.

If you are not satisfied with your purchase, you may return the product within 15 days from the date of delivery under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.

  • You must inform us via email at support@muskanenterprises.store or call us at +91-987-136-5946 before returning the item.

  • After inspection and approval, the refund will be processed and credited back to your original payment method.

Refund Timeline

Once your returned product is received and inspected:

  1. We will send you an email confirmation regarding the receipt and status (approval/rejection) of your return.

  2. If approved, your refund will be processed and the amount will be credited to your original payment method within 7 working days.

Late or Missing Refunds

If you haven’t received your refund within the mentioned timeline:

  • Step 1: Recheck your bank account or credit card statement.

  • Step 2: Contact your credit card company or bank – sometimes processing delays may occur.

  • Step 3: If the issue persists, please contact us at support@muskanenterprises.store for assistance.

Need Help?

For any questions related to returns, cancellations, or refunds, please reach out to our customer support:

📧 Email: support@muskanenterprises.store
📞 Phone: +91-987-136-5946

Note: This Refund & Cancellation Policy is part of our Terms & Conditions. By using our website and making a purchase, you agree to abide by this policy.